Returns & refund policy

With the exception of perishable or opened/partly used products, items may be refunded or exchanged within 14 days of receipt, simply let us know by completing our contact form or calling us on 01273 59 02 82 during office hours. 

If you have changed your mind or do not like the product, we will refund the price you paid for the product (excluding delivery costs) provided that:
   – you notify us within 14 days of receipt of the goods
   – you return the goods safely to us in the same condition in which they were sent to you
   – products are not perishable or have been opened/partly used

We recommend that you send the product back to us by recorded delivery and that you have sufficient insurance to cover the value of the product returned as we will only refund you once we have safely received them. We will refund using the method by which you paid us. All goods must be returned to us unused and in undamaged condition in the original box and with all the original packaging and labels, within 7 days after us agreeing the return with you.

We do not accept any item with any indication that it was open/partially used, in such cases the item will be destroyed, and you will not be refunded. It is also imperative that your return is adequately protected in transit, and we recommend you send your item(s) back in the original packaging provided. We also recommend that, as a minimum, you obtain a free certificate of posting (if you have used recorded delivery, you should automatically be issued proof of postage), as we will not accept responsibility or give refunds for parcels lost in transit.

Customers who have paid by credit card will have their accounts credited.
We will not make refunds to a third party.
Any damaged or missing items will not be refunded. Our carriage charge is not refundable.
Perishable products cannot be returned.

If the goods are found to be faulty upon receipt, then you can either reject them within 14 days of receiving them (by sending us written notice) or ask us to repair, replace or refund the price you paid for them, provided you’ve given us a reasonable opportunity to examine the goods and have returned them to us at our cost (if requested). This right will not apply if you continue to use the goods after noticing the defect, if the defect has arisen as a result of fair wear and tear, negligence or inappropriate storage, or if you’ve failed to follow any usage or storage instructions we give you.

If we are unable to deliver due to reasons caused by the buyer or the recipient (for example: wrong address supplied, or not home at the day of delivery), and providing the products are in the same condition as when they were dispatched, then we will refund you the value of the order, less the original carriage fee paid to us (if any) and less the £20 return to sender fee that we are charged by the courier.