Delivery Terms

We only deliver to the UK and do not accept orders that need to be shipped outside the United Kingdom. All deliveries are subject to the delivery terms and conditions set out below. All products offered on www.goodspanishfood.com are subject to availability.

Where We Deliver To
To receive next-day delivery, you need to order before 2:00 pm Monday to Thursday. PLEASE NOTE THIS IS NOT a guaranteed service. We will use reasonable endeavours to attempt to deliver your products as detailed in the order confirmation; however, we cannot guarantee successful delivery by any specific date.

Small delays may occur during periods of high demand. To avoid orders sitting in the courier’s depot over the weekend, we do not ship orders on Fridays or weekends unless Saturday delivery is booked.

We use gel packs and thermal packaging to keep your food products cold in transit. Your order leaves us at 5 pm and arrives the following day (normally before 5 pm). Less than 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay. You must be able to accept a day-late delivery. If your order has not arrived by 3 pm on your chosen delivery day, please call us. We will chase it on your behalf. Please keep in mind that during busy periods (e.g. Christmas, Easter, etc.), the depots might be short-staffed and very busy, so they might not pick up the phone. Please contact OUR OFFICE for any urgent matters.

Late Delivery
As of April 2023, around 99% of our deliveries are made on the day you select. The others arrive a day late. Causes of delay include mis-sorts by the courier company, traffic accidents, and driver errors. Unfortunately, these cannot be eliminated, so by placing an order, you agree to accept your delivery a day late on the rare occasion this occurs.

Signing for Your Delivery
All our parcels require a signature. If you are not able to accept the parcel, you will need to collect it from your local depot or reschedule the delivery for the following day. Parcels containing alcohol must be signed for by someone over 18 years of age. If your order contains alcohol, you will be asked to confirm your date of birth.

Delivery Address
We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. It is your responsibility to check ALL details in the order confirmation prior to dispatch. If there is an error or omission, you must contact us IMMEDIATELY.

Notifications of Your Delivery and Tracking
Once we have sent you confirmation of acceptance of your order, our delivery partners will send you details of the scheduled delivery date and your parcel tracking number via e-mail/SMS text message.

On the day of your anticipated delivery, you will receive a second notification via e-mail/SMS text from the courier advising you of a 2-hour window during which your parcel is expected to be delivered. Upon receipt of notification of this scheduled delivery window, you shall make all reasonable efforts to enable the delivery of the parcel to take place at this time.

Special Instructions for Delivery
If you have any special instructions for our third-party courier regarding delivery (e.g., leave your parcel with a neighbour, or that you live in a flat or development with an entry system which requires an access code), it is your responsibility to provide the information at the checkout or to contact the courier directly to advise them of these instructions as soon as possible after you receive their email/SMS text message advising you of the scheduled delivery date. If you can’t contact them, please CONTACT OUR OFFICE.

Delivery Tracking and Notifications
You will be sent the tracking number via email, which allows you to track your order and spot any upcoming issues with the delivery. Additionally, you will be sent an email once the parcel has been delivered or left in a safe place. If you are at the delivery address and receive this but do not have the parcel, you must call us immediately so that we can rectify a mis-delivery. Details of your local depot can be found on the email sent by the courier.

What to Do if You Are Not Going to Be In
It is your responsibility to contact the courier if nobody is going to be available to receive the parcel at your delivery address and to make alternative arrangements for the delivery to be made to a neighbour.

Due to the perishable nature of some of our products, the courier will not leave the parcel containing your order outside the delivery address unless there is a safe place deemed suitable or this has been specifically instructed and authorised by you, as there is a possibility the quality of the products could be affected as a result. In the event that the products become spoiled and unfit for consumption as a result of leaving the parcel outside at your request, neither we nor the courier shall have any liability to you for any loss as a result.

Chilled Products
We use ice packs and thermal packaging to keep your food products cold in transit and use extra ice packs during warm weather. If your order contains chilled or frozen products, it should stay chilled/frozen inside our packaging until the day following delivery. If not, please contact us by telephone or via our contact form.

Modifying Delivery via the Courier
We understand that many couriers provide the option to change delivery times. However, for our parcels, which require swift delivery to maintain the desired temperature, we strongly advise against making such changes. Delaying delivery can jeopardise the cold preservation of our products. Please be aware that if you choose to modify your delivery arrangements through the courier, we cannot accept responsibility for any resulting consequences.

What Happens if You Are Not In When Your Delivery Arrives
It is your responsibility to ensure someone will be available to take delivery of your parcel or to contact the courier to rearrange delivery in the event you are going to be unavailable at the anticipated time of delivery or if delivery is not successful at the first attempt.

In the event that the courier is unable to deliver the parcel containing the products you have ordered due to unavailability of a recipient at the delivery address at the date and time advised for the delivery, they will either:

a) Leave you a notification of their unsuccessful attempt to deliver and details of how you can contact them to receive your parcel.

b) Leave the parcel with a neighbour or in a safe place deemed suitable by the delivery driver or following instructions as advised to the courier by you following notification of the intended delivery date.

In the event of absence of a recipient at the delivery address or absence of suitable alternative arrangements being instructed by you PRIOR to the delivery attempt, or a refusal to accept a delivery at the delivery address, the courier will return the parcel to us. If the parcel contains perishable products, upon return receipt at the courier’s depot or at our premises, the parcel containing your order will be destroyed, and no refund will be given. On the contrary, if the items are not perishable and haven’t been affected, we will refund you the cost of the item, less the original carriage fee paid to us and less the £20 return-to-sender fee that we will have been charged by the courier. PLEASE NOTE, the parcel containing your order will not be re-sent due to food safety issues, nor will a replacement order be sent unless you create and pay for a completely new and separate order.